Security planning platform
Planning a surveillance system without leaving the office
An in-house platform to plan surveillance installations end to end, taken from research to developer handover in five months.
- Client
- Bosch Security & Surveillance
- Role
- Senior Product Designer
- Team
- Vertical manager, product manager, 3 developers
- Year
- 2025
- Duration
- 5 months, then follow-up through development
- Platform
- Web application on Bosch servers
Overview
- Situation
- Bosch installations were planned with a third-party tool, Bosch hardware and a separate licensing portal. After the geopolitical shift, sensitive infrastructure could no longer be planned on foreign software.
- Task
- As the only designer, take an in-house planning platform from research to developer handover in five months, for installers, sales and the buyer approving the spend.
- Action
- 11 methods from stakeholder mapping to five-day test cycles. The key finding was that the real constraint was capacity, not placement, which became a live traffic light.
- Result
- The design won the development agency, every feature shipped and the platform is now sold as white label, inside Bosch and to other companies.
5 months
research to handover
7 + 3
interviews plus developers
2 weeks
head start before development
1
designer for research and design
Situation
Bosch hardware was planned with foreign software
Bosch cameras secure airports, stations, factories and buildings. Planning an installation meant stitching together a third-party planning tool, Bosch hardware and a separate Bosch licensing portal.
After the geopolitical shift, that stopped being acceptable. Sensitive infrastructure could no longer be planned and recorded through foreign software, and the whole chain had to move onto Bosch servers.
Four groups depended on it: field technicians, sales, stakeholders and the buyer approving the spend.
The installation process it had to support
Design the project
Proposal submitted
Proposal accepted
Installed
Completed
Five states, four handovers. Every problem I found later sat on one of them.
Task
Research to handover in five months, as the only designer
- Role
- Senior Product Designer
- Duration
- 5 months, then follow-up through development
- Scope
- Research, UX, UI, prototyping, handover
- Team
- Vertical manager, product manager, 3 developers
- Platform
- Web application on Bosch servers
Goals
- One planning chain: replace three tools with one in-house platform.
- Trust the plan: installers can rely on it before they drive out.
- Sell beyond Bosch: hardware providers must be swappable for white-label licensing.
Constraints
- Time: five months, no research team, development starting soon after.
- Compliance: NDAA and recording on Bosch servers were non-negotiable.
- Four vocabularies: technicians, sales, stakeholders and buyers in one product.
The full case study is password protected
Some of this work is under NDA, so research, design decisions, screens and results sit behind a password. Ask for it and I'll send it to you by email.